Today, continuous glucose monitoring (CGM) can provide constant feedback on glucose levels opening up new possibilities to react to changing glucose levels more effectively. Automatic insulin delivery (AID) systems consume this data and can automatically administer insulin. These technological advances bring new design challenges with them. How can this technology empower users instead of requiring constant monitoring and care? How can users build appropriate trust in these technologies? How can we empower patients to be in control of their diabetes without putting them at risk? How can this technology help to make diabetes more and more invisible?
"With an extraordinary level of compassion and insight, the students were able to
understand the service-related issues patients face and provide relevant, useful
Nolan Rey, Process Owner Global Technical Support - Dexcom
"It was a total pleasure collaborating with the UCSD Design Lab students. They were
committed to understanding the challenges our customers face, and designed solutions
that not only satisfied the business requirements but also offered an exceptional
customer experience. I was impressed with their approach to our brand’s challenges,
their thirst for knowledge and their confidence in presenting to a professional
audience. I look forward to partnering with them again."
Anne Santoro, Director of Customer Experience, Dexcom